SMS consent, STOP handling and carrier compliance.

How Treelocity helps your tree-care company send estimate links, visit reminders, invoice links and two-way client texts in compliance with carrier and TCPA requirements.

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Built-in opt-out enforcement on every outbound text thread and automated follow-up.

Messaging rules

How customer texting is governed in Treelocity

1. Customer opt-in and relationship context

SMS messages sent through Treelocity are transactional and conversational messages sent to property owners who have requested an estimate, scheduled tree work or received an invoice from your company.

2. Automatic STOP, UNSUBSCRIBE and CANCEL enforcement

When a recipient replies STOP (or standard opt-out keywords), Treelocity immediately marks that client phone number as opted out of SMS and blocks both manual texts and automated follow-up runs to that number.

3. HELP keyword and sender identification

Outbound messages identify your tree-care company name, and HELP replies return your company’s configured contact phone and email.

4. Per-client follow-up pause switch

In addition to carrier STOP handling, office staff can pause automated estimate or invoice reminders for any individual client with one click on the customer record.

Explore further

Texting and emailSee how two-way client threads and follow-ups work.Read more Privacy policyHow customer phone numbers and threads are protected.Read more Terms of serviceCustomer messaging responsibilities.Read more Customer portalDirect links delivered via SMS and email.Read more

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Text estimates and reminders with built-in safeguards.

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